Sales Support Specialist
3 weeks ago
We are a dynamic and growing company in the outdoors industry. Our mission is to provide top-notch products and services to our customers.
As a Sales Support Specialist, you will play a critical role in helping us achieve this mission.
Estimated Salary: $55,000 - $70,000 per year.
Your primary responsibility will be to provide exceptional customer service, including responding to warranty and technical issues, supporting sales and production teams, and resolving customer concerns.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Work closely with sales and production teams to provide excellent customer service experience.
- Coordinate with the technical group to ensure prompt repairs and issue resolution.
- Collaborate with the parts department to expedite items to dealers and customers with elevated warranty status.
- Build and maintain relationships with vendors.
Requirements:
- High School Diploma or equivalent.
- Basic computer skills.
- Good phone etiquette.
- Ability to problem-solve.
- 2 years of customer service and/or RV repair and troubleshooting experience.
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