IT Specialist

Under the direction of an IT Supervisor II, the incumbent serves as a Lead MECM Administrator supporting business operations in the Oakland District Office and surrounding area.

Major Functions:

• The incumbent works collaboratively with management and provides leadership for the administrative and technical support for computers, laptops, and printers.
• The incumbent performs complex activities of the System Development Life-cycle which includes systems: analysis, design, build, test, maintenance and operations.
• The incumbent applies SDLC principles in deploying district-wide software updates and software deployments using Microsoft Endpoint Configuration Manager (MECM).
• The incumbent provides lead support for all phases of end user device life cycle management including deployment, installation, configuration, maintenance and operations.
• The incumbent provides end user training in the configuration and use of client technologies.
• The incumbent serves as the district webmaster and provides training and support for district 4 webmasters in using Drupal and SiteCore.
• The incumbent collaborates with peers and management to update and recommend standards, processes and procedures, and technology practices.
• The incumbent also performs functions including, but are not limited to, researching, writing, reporting, presenting, etc.

Domains:

• System Engineering
• Client Services
• Webmaster

Working Conditions:

This position is located in Oakland, Alameda County.

The incumbent will perform work indoors in a climate-controlled environment under artificial lighting, including from telework locations.

The incumbent may be required to work for extended periods of time in a computer room that maintains a constant temperature of 70 degrees.

The incumbent may be required to occasionally work overtime on an on call basis outside of normal work hours to resolve problems.

Possession of a valid driver's license is required when operating a State owned or leased vehicle.

If the incumbent uses their personal vehicle they will be reimbursed for travel expenses.

When available, a State vehicle will be provided.

Infrequent out-of-town travel may be required to assist with desktop support activities in local Caltrans districts.

Some weekend or after-hours work may be required.

This position may be eligible for telework.

The amount of telework is at the discretion of the Department and based on Caltrans's evolving telework policy.

Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs.

Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises.

The selected candidate will be required to commute to the headquartered location as needed to meet operational needs.

Business travel may be required and reimbursement considers an employee's designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions.

All commute expenses to the headquartered location will be the responsibility of the selected candidate.

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.