Desktop Support Specialist
7 days ago
We are seeking a highly skilled Desktop Support Specialist to join our team at T and T Consulting Services Inc. As a key member of our IT department, you will be responsible for providing technical support to our users, ensuring their desktops, software, and peripherals are functioning correctly.
Responsibilities:
- Provide on-site and remote support for NIPRNET and SIPRNET customers, with priority support for command staff, unit control center, and directors.
- Resolve desktop problems using Remote Control and assist with IAVA remediation.
- Install, configure, troubleshoot, relocate, and repair desktops, Personal Digital Assistants, wireless devices, mobile phones, and printers.
- Identify network problems impacting users and work with Tier II or III administrators to restore optimum service.
- Contribute to weekly reports on ticket queue age, most common problem reported, average time to close tickets by technician, type, and week/month.
- Participate in proposal activities and other duties assigned by T and T managers.
Additional Responsibilities:
- Operate and maintain mission-specific SBU and SVTC services as required, including VTC service in various settings.
- Design, install, and provide technical support for VTC studio suite equipment.
- Establish connectivity for VTC sessions and operate equipment as needed.
- Provide local touch labor for troubleshooting and repairing mission user devices.
- Support the VTC as a managed network device on the classified network.
- Assist in designing, acquiring, installing, and operating equipment for limited user populations.
- Operate SVTC capabilities for critical collaborative efforts involving O-6 Commanders and higher personnel.
- Setup video and audio conferences among various agencies and off-site locations.
Requirements:
- MUST have SECRET government clearance prior to being hired.
- MUST possess a CompTIA Security+ CE or equivalent prior to being hired.
Compensation: We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience and qualifications. Our benefits package includes health, dental, vision, life insurance coverage, 401(k) Plan, training programs, accrued paid time off, and paid holidays.
Equal Opportunity Employer/Veterans/Disabled
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