Universal Banker

Job Title: Universal Banker

Job Summary:

As a Universal Banker at Northwest Community Bank, you will be responsible for providing exceptional customer service while conducting transactions in an accurate and timely manner. You will also be responsible for the sales and servicing of all bank products and services consistent with Bank policies and regulations.

Key Responsibilities:

* Generate business and deepen customer relationships
* Work with the team to actively support branch sales
* Contribute to team sales goal attainment
* Participate in team sales meetings, sales campaigns, and branch-focused sales events
* Maintain current and accurate records of sales tracking results
* Achieve personal goals in the areas of quality account opening and referrals of consumer and business accounts
* Cross-sell products and services, such as business products, consumer checking, debit cards, E-banking, loan referrals, and other referrals to established affiliates
* May need to conduct account opening/maintenance functions

Customer Service:

* Provide efficient, effective, and courteous customer service
* Consistently deliver exceptional customer service by acknowledging customers immediately, making eye contact, using the customer's name, and giving undivided attention
* Use standard greetings and farewells and thank the customer for banking with us
* Constantly look for ways to improve the customer experience and communicate those ideas to branch management
* Build customer relationships to encourage business retention

Operational Soundness:

* Perform a variety of transactions to service the customer, including processing deposits, withdrawals, making payments, cashing checks, redeeming bonds, and scanning daily work
* Perform operational functions and adhere to the policy and procedure as outlined in our Bank's manuals
* Maintain and oversee wire authority of up to $50,000
* Balance transactions and cash at the end of the day and participate in the branch settlement
* May participate in balancing ATM, Coin Machine, and Cash Vault

Personal Development:

* Continuously strive to improve personal development through policy, product, and banking knowledge
* Maintain current knowledge of Bank's products and services as well as policies and procedures
* Attend relevant seminars and courses to update and advance knowledge and skills
* Volunteer for special projects within the scope of your job responsibilities
* Participate in community events and establish relationships for the benefit of the bank

Requirements:

* High school diploma or equivalency required with 3 to 6 months of relevant banking, retail, or sales experience
* Demonstrated customer service and sales skills
* Must possess strong communication, problem-solving, and organizational skills
* Proven ability to interact in a positive and professional manner with customers and peers
* Must have full working knowledge of Microsoft Office Suite; Outlook, Word, Excel, and PowerPoint
* Must be able to work extended or weekend hours
* Regular attendance is an essential function of this position

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