Product Service Support Representative

1 month ago


Picayune, Mississippi, United States Plymouth Industries Inc Full time
{"Job Title": "Product Service Support Representative", "Job Summary": "We are seeking a highly skilled Product Service Support Representative to join our team at Plymouth Industries Inc. As a key member of our support network, you will be responsible for servicing and maintaining effective support for our customers and company-owned equipment.

Key Responsibilities:

* Provide technical support to customers and dealers for setup, training, repair, and delivery of equipment
* Train dealers and end-users in the effective operation and service of our product lines
* Work with plant personnel to achieve sales and shipment goals
* Apply basic knowledge of electrical and power systems to ensure maximum productivity and safe operation
* Ensure all services are completed efficiently, on time, and accurately according to specifications

Requirements:

* High School Diploma or GED
* Troubleshooting, Communications, Basic Electrical and Mechanical Systems

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.", "Technical Skills": "* Use typical mechanic and electrician tools and test equipment
* Troubleshoot equipment failures remotely and advise/make necessary repairs
* Dismantle, repair, and reassemble various electrical, hydraulic, pneumatic, and mechanical components of equipment
* Conducts machine testing, calibration, troubleshooting and repairs
* Understand and share knowledge about machine technical aspects (hydraulics, mechanical, etc.)
* Adjusts functional parts of equipment and control instruments
* Perform routine inspections and preventive maintenance of equipment.", "Verbal and Written Communication": "* Communicate with customers via person-to-person, phone, email and text
* Coordinate field testing applications with Plant Manager and Marketing
* Complete routine paperwork; track inventory usage; schedule travel arrangements for field calls when necessary
* May be required to fill out daily DOT logbook.", "Company Overview": "Plymouth Industries Inc is a leading manufacturer of industrial equipment. We are committed to providing our customers with exceptional support and service.

If you are interested in joining our team, please submit your application today.", "Contact Information": "For more information, please visit our website at [insert website URL]."}

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