Logistics Customer Service Supervisor
7 hours ago
OEC Group is seeking a highly motivated Logistics Customer Service Supervisor to join our transportation management team. As a key member of our logistics team, you will be responsible for leading the customer service team, managing customer relationships, and driving operational excellence.
Key Responsibilities- Manage and develop a team of customer service representatives to provide best-in-class support to clients.
- Ensure representatives are up to date on all current industry-related news and regulations.
- Validate and confirm all ocean/trucking/rail/air shipment bookings to ensure accuracy and timeliness.
- Prepare regular reports on customer service productivity metrics for local office and individual representatives.
- Identify areas of continuous improvement and generate solutions for new challenges.
- Minimum 5 years' experience in a freight forwarding role is required; preferably in a customer service or operations role.
- Minimum 2 years' experience in a supervisory or managerial role is required.
- Previous experience using the ERP system, CargoWise One, is required.
- Previous experience handling or selling ocean and/or air services is preferred.
- Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel.
- Clear and effective communication skills.
- Ability to travel (locally) to meet with clients.
- A competitive salary range of $85,000 - $125,000/year dependent on transferable experience and education level.
- A hybrid work schedule with 1-day a week working from home and a laptop provided by OEC Group.
- 10 days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.
- Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
- 401K retirement plan with 3% company match.
- Annual performance bonus and mid-year reviews for salary increases.
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