Logistics Customer Service Supervisor

7 hours ago


Peoria, Arizona, United States OEC Group Full time
About the Role

OEC Group is seeking a highly motivated Logistics Customer Service Supervisor to join our transportation management team. As a key member of our logistics team, you will be responsible for leading the customer service team, managing customer relationships, and driving operational excellence.

Key Responsibilities
  • Manage and develop a team of customer service representatives to provide best-in-class support to clients.
  • Ensure representatives are up to date on all current industry-related news and regulations.
  • Validate and confirm all ocean/trucking/rail/air shipment bookings to ensure accuracy and timeliness.
  • Prepare regular reports on customer service productivity metrics for local office and individual representatives.
  • Identify areas of continuous improvement and generate solutions for new challenges.
Requirements
  • Minimum 5 years' experience in a freight forwarding role is required; preferably in a customer service or operations role.
  • Minimum 2 years' experience in a supervisory or managerial role is required.
  • Previous experience using the ERP system, CargoWise One, is required.
  • Previous experience handling or selling ocean and/or air services is preferred.
  • Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel.
  • Clear and effective communication skills.
  • Ability to travel (locally) to meet with clients.
What We Offer
  • A competitive salary range of $85,000 - $125,000/year dependent on transferable experience and education level.
  • A hybrid work schedule with 1-day a week working from home and a laptop provided by OEC Group.
  • 10 days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.
  • Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
  • 401K retirement plan with 3% company match.
  • Annual performance bonus and mid-year reviews for salary increases.


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