ES Clerk II

We are seeking a highly motivated and detail-oriented ES Clerk II to provide administrative support in our service delivery office. As a key member of our team, you will be responsible for providing clerical support to Eligibility Operations staff, processing mail, and reviewing applications for completeness.

• Provide clerical support to Eligibility Operations staff, including processing mail, opening and dating incoming applications and supporting documents, and reviewing applications for required signature, date, and supporting documents.
• Log applications and assign complete applications for processing, returning incomplete applications to clients and assisting with completion when necessary.
• Copy and return original documents upon request to clients/customers, and respond to client inquiries and requests for assistance.
• Work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines, and be able to work occasional overtime as required by management.

• Knowledge of internet usage and computers.
• Ability to listen to clients, elicit, relate, and evaluate information, and interpret terms as needed.
• Ability to complete required work within specified deadlines.

The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is a dynamic team working in a high-performing and innovative environment. We are committed to delivering best-in-class customer service to clients and stakeholders, and we are looking for individuals who share our core values of respect, ownership, collaboration, and integrity.