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Restaurant Manager
2 months ago
We are seeking a passionate hospitality professional to lead our dining room and oversee the flawless execution of superior service. As a Restaurant Manager, you will be responsible for managing the day-to-day activities and assignments of the Front and Heart of the House staff, ensuring all company policies and standards are met.
Key Responsibilities- Assist the Restaurant General Manager in leading the daily operations of the restaurant.
- Organize and assist with conducting pre-shift and departmental meetings, communicating information to the team members.
- Create weekly schedules to ensure proper coverage to service expected business levels.
- Work seamlessly with the Restaurant General Manager to create memorable dining experiences for our guests.
- Accurately execute all policies with improvement to quality, service, and operations.
- Engage in ongoing development of Front of the House staff while holding the team accountable for performance and maintaining standards.
- Assist in developing training programs.
- Achieve quality and guest satisfaction goals; respond in a courteous and prompt manner to all guest questions, complaints, and/or requests.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Ensure consistent adherence to Forbes Five-Star service and Lytle Park Hotel brand standards, ensuring elevated products and service are delivered.
- Must be present on the floor during peak business periods, to ensure guest satisfaction.
- Consistently deliver high standards of care to existing customers and to promote further business by exceeding customer expectations where possible.
- Create an environment of engagement for team members, while being a liaison between team members and management.
- Assist the Restaurant General Manager with special projects as assigned.
- Positive attitude and genuine passion for delivering exceptional service.
- Strong leadership and supervisory skills, with a minimum of two years of experience in a Full-Service Restaurant, preferably in a Luxury Environment.
- Bachelor's degree, preferably specializing in Hospitality, Food & Beverage, or equivalent experience.
- TIPS and ServSafe Certification preferred.
Pyramid Global Hospitality is a company that values its employees and is committed to creating exceptional guest experiences. We offer a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.
