IT Hardware Specialist

F2OnSite is a rapidly growing IT field services company in the United States, with hundreds of employee technicians across 40 states. Our focus is on providing hardware break/fix services, migrating data, installing computers, and fixing servers and POS systems.

We specialize in all types of technology, projects, and desktop support. With thousands of service calls closed each week, we strive to get our customers up and running again as quickly as possible.

Job Description:

We are seeking an experienced IT Desktop Support Technician to join our team. In this role, you will perform tasks related to the repair of various technology-based products typically associated with end-user computing environments.

The ideal candidate will have experience with PC repairs, troubleshooting printers, and possessing excellent communication and customer-facing skills.

Responsibilities:

• Perform basic and moderately complex troubleshooting and repair activities, including but not limited to PC's, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs.
• Respond to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates, and status of the repair.
• Understand and follow all documented service operations policies and procedures.

Qualifications and Requirements:

• Typically requires technical school certification or equivalent of 2-3 years of relevant experience.
• Maintain all required OEM certifications as directed by Management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.
• May require additional customer-specific certifications or training as required.

Benefits and Compensation:

We offer competitive salaries ranging from $60,000 to $80,000 per year, depending on experience, plus benefits such as health insurance, paid time off, and opportunities for career advancement.

What We Do:

We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support, and more.