Lead Cashier

1 week ago

London, Kentucky, United States Ace Hardware Full time

Reports to:
Store Manager, Assistant Manager

POSITION SUMMARY
The Head Cashier plays a crucial role in delivering exceptional customer experiences and upholding the Core Values established by the management team. This position is primarily accountable for overseeing the cashiers and managing the receipt and disbursement of funds for sales transactions. Additionally, the Head Cashier assists in the daily operations at the cash wrap area, including drawer counts and training new cashiers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Ensure outstanding service for each customer, adhering to the S.A.L.E.S process and mystery shop standards.
  • Welcome customers as they enter the store.
  • Resolve point of sale issues effectively.
  • Train and guide cashiers at the front end, setting a high standard for customer service.
  • Ensure compliance with all policies and procedures, including safety protocols, and communicate any issues to management.
  • Maintain cleanliness, organization, and stock levels of merchandise displays in the front-end area.
  • Restock returned merchandise to its appropriate location on the sales floor and label damaged or defective items correctly.
  • Handle incoming phone calls according to company guidelines.
  • Utilize the PA system for necessary announcements.
  • Address customer inquiries and concerns with tact and professionalism.
  • Stay informed about all promotions and advertisements.
  • Process register sales transactions quickly and accurately, following established cash control procedures and customer service guidelines.
  • Encourage customers to enroll in the Ace Rewards program, and manage receipts, refunds, credits, or change due.
  • Act as the lead cashier, providing informal supervision in training and evaluating cashier performance.
  • Assist in scheduling work and breaks for cashiers.
  • Promote Ace Rewards to customers and maintain all related supplies.
  • Inform management of any staffing needs or adjustments.
  • Conduct meetings for cashiers, providing training and development for new associates in the department.

Head Cashier Role Description

  • Maintain training materials and other cashier-related supplies.
  • Notify management of any policy violations by associates.
  • Facilitate communication between management and associates.
  • Assist customers with complaints, referring to management when necessary.
  • Monitor for shoplifting and take appropriate action in accordance with company policy.
  • Review and adhere to company policies and procedures.
  • Perform additional tasks as assigned by management.
  • Provide motivation and leadership to associates within the department.
  • Remain patient and helpful under pressure with both associates and customers.
  • Collaborate effectively as part of a retail team.
  • Offer and accept constructive feedback and guidance.
  • Prioritize tasks to ensure departmental efficiency.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • High School diploma; some college education preferred.
  • Previous experience in managing associates and handling cash, ideally in a retail setting.
  • A strong commitment to service excellence and customer satisfaction.
  • Ability to take a leadership role in training and coaching team members to positively influence sales.
  • Effective communication skills with both associates and customers.
  • Demonstrated attention to detail.
  • Ability to maintain composure while managing multiple tasks and addressing customer complaints.
  • Team-oriented with excellent interpersonal skills and a willingness to learn.
  • Familiarity with retail computer systems, electronic cash registers, MS Word, and Excel is a plus.

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