Hotel Reception Specialist

3 weeks ago


Exeter, New Hampshire, United States The Exeter Inn Epoch Restaurant & Bar Full time

Front Desk Agent Job Description

This is a part-time or full-time position, offering an estimated salary of $13.50 - $16.00 per hour, depending on experience.

We are seeking highly skilled and professional individuals to join our front office team as Front Desk Agents.

The successful candidate will be responsible for:

  • Providing exceptional customer service to guests, responding to their inquiries and addressing any concerns.
  • Managing room assignments and key distribution, ensuring that guests have a smooth and enjoyable stay.
  • Operating the property management system, utilizing it to manage room inventory, rates, and packages.
  • Having a thorough working knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
  • Communicating all guest room status changes to the Housekeeping department.
  • Professionally handling guest complaints, problem-solving to satisfy all guest needs, and following up with management.

We offer a comprehensive benefits package, including competitive paid time off, health insurance, and meal discounts at our restaurant and bar.



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