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Client Support Specialist

2 months ago

Land O' Lakes, United States Ace Handyman Services Full time
Position Overview

Key Benefits:

  • Attractive compensation package
  • Generous paid time off
  • Opportunities for training and professional growth

Ace Handyman Services, a proud member of the Ace Hardware family, is expanding its operations. We are in search of a dedicated Customer Service Representative who excels in interpersonal interactions and possesses strong administrative capabilities. This is a Part-Time role with the potential to transition into a Full-Time position.

This position plays a vital role in supporting our operations, sales, marketing, lead management, and overall business growth while upholding our brand standards. The Customer Service Representative will be the primary contact for inquiries regarding our services, pricing, and scheduling.

Key Responsibilities:

  • Organize and coordinate job schedules between clients and craftsmen.
  • Handle re-scheduling, follow-ups, and ensure quality customer service.
  • Manage voicemail communications.
  • Facilitate all office-to-client correspondence.
  • Regularly check and respond to emails.
  • Manage inbound and outbound calls, including job bookings.
  • Adapt to new technologies efficiently.
  • Exhibit strong computer proficiency.
  • Maintain a keen focus on accuracy.
  • Demonstrate excellent organizational and problem-solving abilities.
  • Communicate effectively with strong listening skills.
  • Possess exceptional phone etiquette and a positive demeanor.
  • Be proficient in Microsoft Outlook, Excel, and Word.
  • Exhibit multitasking abilities and a quick learning aptitude.
  • Display outstanding communication and phone skills; adept at problem-solving and managing multiple tasks.
  • Experience in sales and customer service is highly valued.
  • Strong work ethic is essential.
  • Team collaboration is a key requirement.

Additional Benefits:

  • Paid vacation and personal time off.
  • Paid holidays.
  • Casual work environment.
  • Opportunity to make a significant impact in a dynamic setting.