Customer Service Associate

7 days ago


Iowa City, Iowa, United States Food Lion Full time
Job Overview

As a Customer Service Associate at Food Lion, you will play a critical role in delivering exceptional customer experiences across our stores. Your primary responsibility will be to provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards.

Main Responsibilities

* Provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience
* Greet each customer and use their name whenever possible
* Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
* Check the bottom of every cart and under all baby seats for items before completing an order
* Follow correct bagging procedures for the correct use of bags by type
* Scan customers' order and handle the payment transaction per standard practice

Requirements

* High school graduate or equivalent preferred
* Effective communication and customer service skills
* Ability and willingness to learn multiple tasks and technical requirements of the job
* Ability to perform the technical requirements of cashier and service center
* Must meet minimum age requirements to perform specific job functions

Physical Requirements

* Ability to use computers, smart devices, and other communication systems required to perform job functions
* Perform repetitive hand and arm motions
* Bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion
* Pull or push up to 75 lbs on occasion
* Stand 100% of the time, frequently walking short distances

About Us

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

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