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Service Operations Coordinator

2 months ago

Wilmington, Delaware, United States REIC SPECIALTY, LLC Full time
Job Summary

This role is responsible for providing administrative support to the rental shop, ensuring efficient operations and excellent customer service. The ideal candidate will have a strong technical and organizational background, with excellent communication and teamwork skills.

Key Responsibilities
  • Manage data and files to provide accurate insights into operational functions, such as vehicle tracking, training, and fleet status.
  • Track rental units, customer information, and equipment swaps, ensuring timely and accurate documentation.
  • Collaborate with the billing department to ensure seamless communication and follow-up on paperwork.
  • Update expiring rental contract return dates and report on unreturned and damaged equipment.
  • Maintain fleet status reports and provide regular updates to management.
  • Source suppliers and collaborate with Accounts Payable to establish vendor relationships.
  • Create requisitions and purchase orders, and process reports on receipt of supplies and parts.
  • Adhere to organization procedures to control and maintain shop supplies.
  • Provide information and support to local Operations Manager, Service Manager, and corporate teams.
  • Assist with warehouse operations, including receiving, stowing, picking, and packing.
  • Coordinate with Customs & Border agencies for efficient importing and exporting.
Requirements
  • High school diploma or equivalent, and 3-5 years of related experience.
  • 2+ years of experience in a rental customer service environment, preferred.
  • Excellent technical and organizational skills.
  • Exceptional communication and people skills.
  • Strong teamwork and collaboration skills.
  • Good judgment and problem-solving skills, with ability to set priorities and handle multiple tasks simultaneously.