Customer Experience Specialist

1 week ago


Hurst, Texas, United States Jan Schoulda - State Farm Agent Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our State Farm Agent team, you will play a vital role in providing exceptional customer experiences and promoting our premier insurance and financial service products.

Responsibilities:

  • Forge lasting relationships with customers and proactively follow up to ensure continued satisfaction.
  • Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

What We Offer:

  • Competitive hourly pay plus commission/bonus
  • 401k and health benefits
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Professional development opportunities
  • Abundant opportunities for career advancement within our agency
  • License reimbursement

Requirements:

  • Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • A people-centric mindset with a keen eye for detail.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.
  • Collaborative spirit, thriving in a dynamic team environment.

About Us: Our team's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in Hurst, TX and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.


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