Customer Service Representative
2 weeks ago
**About the Role**
We are seeking a highly motivated and customer-focused individual to join our team as a Licensed Customer Service / Sales Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth through value-based conversations.
Key Responsibilities:
- Establish and maintain strong customer relationships through regular communication and follow-up.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries and resolving issues related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
- Maintain a strong work ethic and demonstrate a total commitment to success each and every day.
What We Offer:
- A competitive salary plus commission structure (based on experience and insurance licenses).
- Valuable experience and growth opportunities within our agency.
- A dynamic and supportive work environment that fosters collaboration and teamwork.
Requirements:
- Property & Casualty license (must have or be able to obtain).
- Life and Health license (must have or be able to obtain).
- Excellent interpersonal, communication, and organizational skills.
- Ability to work in a team environment and multitask.
- Proactive problem-solving skills and a dedication to customer service.
- Able to learn computer functions and maintain accurate records.
- Pride in getting work done accurately and timely.
About Our Agency:
Jeff Davis - State Farm Agency is a dynamic and growing business that values customer satisfaction and employee growth. We are committed to providing exceptional service and support to our clients and team members alike.
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