Teller Line Coordinator

1 month ago

Hartwell, Georgia, United States Synovus Full time
Job Overview

Key Responsibilities:

As a Branch Operations Supervisor, you will set the standard for exceptional customer engagement, ensuring each visitor feels welcomed and valued. Your role encompasses a variety of responsibilities, including:
  • Overseeing and managing the daily operations of the teller line across multiple bank locations.
  • Coordinating teller schedules to guarantee consistent service availability and compliance with established guidelines.
  • Collaborating with branch leadership to relay critical updates regarding bank policies, procedures, and service offerings to the team.
  • Driving the teller team in cross-selling initiatives, referrals, and new business development to achieve branch performance objectives. Act as a backup for the relationship banker as necessary.
Throughout your day, you will adhere to Synovus' customer service principles, fostering strong relationships and delivering personalized service that makes our customers feel at home. We pride ourselves on being more than just a bank; we are the bank of here.

Employee Feedback:
"Flexible schedule, competitive compensation, a productive work environment, clear expectations from management, and a friendly, family-oriented culture with numerous advancement opportunities."
Current Team Member

Essential Qualifications:

Skills and Experience Required:
  • Preferred candidates will possess two (2) years of experience as a Teller OR
    • One (1) year of Teller experience combined with successful completion of the BSS Development program OR
    • One (1) year of experience in a supervisory role within a Teller capacity or as a Branch Manager handling Teller responsibilities OR
    • Two (2) years of supervisory experience that includes at least one year in a Teller role OR
    • A Bachelor's degree along with one (1) year of Teller experience.
  • Physical ability to stand for extended periods and lift items weighing up to 10 lbs.
  • Comprehensive understanding of banking operations, policies, procedures, and relevant federal regulations.
  • High School Diploma or equivalent is required.
Additional Insights:

What We Offer:
  • Community Engagement: Participate in our Here Matters initiative, allowing us to support significant community causes.
  • Part-Time Benefits: Employees working over 20 hours weekly are eligible for benefits, including PTO and medical, dental, and vision coverage.
  • Parental Leave: We provide up to 100% coverage for the first six weeks of maternity/paternity leave for eligible parents.
  • Financial Growth: We prioritize your future with wealth-building plans such as a 401k (with up to 5% company match) and employee stock purchase plans (15% company match).
  • Educational Support: Tuition reimbursement options are available after one year of employment.
  • Employee Resource Groups: Join our diversity and support programs to connect with fellow team members.
Employee Testimonial:
"In the realm of retail banking, Synovus stands out. The culture of empowerment to genuinely serve customers is remarkable. The benefits are excellent, and leadership is both responsive and accessible."
Former Team Member

Why Choose Synovus:

We are dedicated to fostering an environment of connection and unity while serving our clients. At Synovus, authenticity and kindness are the cornerstones of building lasting relationships, and we seek individuals who share these values. Our commitment to exceptional customer service has earned us recognition as one of America's Best Banks by Forbes.

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