Lead UX Designer

7 days ago

New York, New York, United States Mediabistro Full time
About the Role

We are seeking a highly skilled Senior UX Designer to join our Merchant Platform team as a key member of the Developer Experiences team. As a Senior UX Designer, you will be responsible for crafting impactful and seamless experiences for developers and small businesses worldwide.

Key Responsibilities
  • Lead the proactive identification and resolution of complex customer problems by defining and addressing gaps in their journey, advocating for customer needs, and influencing product direction through user research and data insights.
  • Utilize insights to shape customer-centric product strategies effectively, acting as a vital liaison between design, product management, and engineering teams.
  • Demonstrate mastery in design tools and techniques, setting and maintaining high standards.
  • Utilize design systems, style guides, patterns, and assets to craft intuitive and user-friendly experiences for developers, contributing to system enhancement based on specific developer needs.
  • Foster effective collaboration across teams and stakeholders, honing communication skills to articulate design rationales clearly and persuasively, thereby influencing not only immediate teams but the entire organization.
  • Drive organizational change by instigating improvements in workflows, advocating for user-centric design, implementing new technologies, and promoting innovative approaches.
Requirements
  • Bachelor's degree with 5-7 years or Master's degree with 4-5 years of experience in design, research, or related fields.
  • Extensive experience designing products and platforms, including native apps, with a focus on both consumer and enterprise experiences, including systems design.
  • Advanced proficiency with standard design and prototyping tools like Figma, Miro, Asana, and similar platforms, with the ability to mentor others in their use.
  • Proven ability to collaborate effectively with engineering teams to ensure technical feasibility and translate customer requirements into data-driven hypotheses, guiding the development of innovative solutions.
  • Exceptional communication skills to effectively gather feedback from developers through diverse methods, such as user testing, surveys, and interviews, and to articulate design concepts and rationales persuasively.
  • Extensive experience in working with cross-functional teams to facilitate the development and delivery of developer tools, fostering inclusivity, and driving alignment towards common goals.
  • Familiarity with coding and practical experience in computer science, software engineering, or a related field preferred, demonstrating the ability to understand technical concepts and constraints.
  • Demonstrated curiosity and a passion for pushing boundaries, delighting customers, and delivering meaningful impact, inspiring others to innovate and strive for excellence.

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