Customer Service Representative II

5 days ago


Medina, Ohio, United States Cleveland Clinic Full time

Cleveland Clinic's Medina Hospital is a leading healthcare provider in the region, delivering world-class patient care for over 75 years.

We are committed to making great customer service a cornerstone of our mission, ensuring exceptional experiences and positive impacts in the community.

A successful caregiver in this role will work closely with patients, families, and other caregivers to provide registration and access services.

Key Responsibilities:
  • Perform accurate and efficient registration processes, obtaining necessary information from patients and their representatives.

  • Cross-train to staff various areas of patient access, including front desk, admitting office, ED, and cash register.

  • Function as a Super User, providing training and support to new caregivers.

  • Utilize Epic software to manage registration and cash collection processes.

To excel in this role, you should possess excellent communication skills, basic computer proficiency, and the ability to work effectively in a fast-paced environment.

The ideal candidate will have a high school diploma or equivalent, two years of experience in a customer-facing role, or an associate's degree with one year of experience.

A working knowledge of medical terminology and basic PC software applications is essential.

Caregivers at Cleveland Clinic continue to create the best outcomes for our patients. To learn more about our commitment to excellence and the benefits we offer, click here.

Requirements:
  • Ability to communicate effectively and exchange accurate information.

  • Ability to perform work in a stationary position for extended periods.

  • Ability to work with physical records or operate a computer or other office equipment.

  • Ability to move up to 25 pounds, if required.

Cleveland Clinic Health System is an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities



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