Pet Store Manager: Leadership and Customer Focus
1 week ago
Pet Supermarket is dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service. We are seeking a highly motivated and experienced Store Manager to lead our team and drive sales, service, and customer experience initiatives in store.
Salary: $60,000 - $80,000 per year
Job Description
The ideal candidate will have 3-5 years of retail management experience and be passionate about working with animals. As a Store Manager, you will be responsible for coaching and developing your store team to deliver World Class Service to all customers. You will also be responsible for insuring the well-being of all our pets, operational standards, and sales goals.
Required Skills and Qualifications
* 3-5 years of retail management experience* Passionate about working with animals* College degree an asset* Ability to work a flexible schedule including morning, evenings, weekends, and holidays* Ability to work a rotating schedule that includes closing shifts, full weekends, and weekdays* Must work a minimum of 45 hours per week* Valid driver's license and access to a motor vehicle
Benefits
* Competitive pay* Full-time benefits and 401K* Vacation and sick time* Employee discounts* Flexible schedule* Room for advancement* Working with PETS
Responsibilities
* Drive sales, service, and customer experience initiatives in store to achieve sales, KPIs, and other store performance goals* Ensure team is completing as assigned* Teach/train team to deliver customer experience* Can articulate and communicate our vision, values, and priorities with our teams* Accountable for financial reporting and operational metrics standards for their location* Regularly monitor customer service and selling models within their store to ensure all staff interact with customers in a professional and timely manner; resolve all customer complaints* Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing, or by email*
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