Pet Store Manager: Leadership and Customer Focus

1 week ago


Ocoee, Florida, United States Pet Supermarket Full time
Overview
Pet Supermarket is dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service. We are seeking a highly motivated and experienced Store Manager to lead our team and drive sales, service, and customer experience initiatives in store.

Salary: $60,000 - $80,000 per year

Job Description
The ideal candidate will have 3-5 years of retail management experience and be passionate about working with animals. As a Store Manager, you will be responsible for coaching and developing your store team to deliver World Class Service to all customers. You will also be responsible for insuring the well-being of all our pets, operational standards, and sales goals.

Required Skills and Qualifications
* 3-5 years of retail management experience* Passionate about working with animals* College degree an asset* Ability to work a flexible schedule including morning, evenings, weekends, and holidays* Ability to work a rotating schedule that includes closing shifts, full weekends, and weekdays* Must work a minimum of 45 hours per week* Valid driver's license and access to a motor vehicle

Benefits
* Competitive pay* Full-time benefits and 401K* Vacation and sick time* Employee discounts* Flexible schedule* Room for advancement* Working with PETS

Responsibilities
* Drive sales, service, and customer experience initiatives in store to achieve sales, KPIs, and other store performance goals* Ensure team is completing as assigned* Teach/train team to deliver customer experience* Can articulate and communicate our vision, values, and priorities with our teams* Accountable for financial reporting and operational metrics standards for their location* Regularly monitor customer service and selling models within their store to ensure all staff interact with customers in a professional and timely manner; resolve all customer complaints* Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing, or by email*

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