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Mortgage Operations Specialist

2 months ago

Reno, Nevada, United States Figure Full time
About Figure

Figure is a leading financial technology company that is revolutionizing the way financial services are delivered. Our platform is designed to provide a seamless and efficient experience for our customers, and we are looking for talented individuals to join our team.

We are a company that values innovation, collaboration, and continuous learning. Our team is made up of proven leaders who have already created billions of dollars in value in the financial technology space. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.

About the Role

We are seeking an experienced Mortgage Operations Specialist to join our Operations team. In this role, you will be responsible for managing the post-close process for mortgage and HELOC loans, working closely with internal and external stakeholders to ensure a smooth and efficient process.

Key Responsibilities:

  • Manage the post-close process for mortgage and HELOC loans, including reviewing original closing documents, monitoring closing packages, and following up on trailing documents.
  • Partner with Customer Operations to ensure a smooth post-close mortgage process.
  • Operate independently to prioritize work based on investor delivery expiration and closing dates.
  • Be process-focused and continuously look for opportunities for improvements and efficiencies.
  • Review and analyze data to identify trends and areas for improvement.
  • Develop and implement process improvements to increase efficiency and reduce errors.
  • Collaborate with cross-functional teams to resolve issues and improve processes.
Requirements

To be successful in this role, you will need:

  • Experience in residential mortgage lending with post-close experience preferred.
  • Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines.
  • Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues within response deadlines.
  • Exceptional customer service skills to work with external customers and cross-functional teams.
  • Ability to organize and manage a large pipeline of loans.
  • Analytical skills and drive to look for process improvements and ways to digitize and automate processes.
  • In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products.
  • Thorough understanding of Federal and State regulations, including but not limited to HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM.
  • Knowledge of State and County recording requirements and needs.
What We Offer

We offer a competitive salary and growth opportunities, as well as a comprehensive benefits package, including:

  • Competitive salary and growth opportunities.
  • Company quarterly performance-based bonus.
  • Equity stock options package.
  • Employer-funded comprehensive health, vision, dental insurance, and wellness program for employees and their dependents.
  • Employer-funded life and disability insurance coverage.
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
  • Up to 12 weeks paid family leave.
  • In-office, remote, and hybrid work location options.
  • Home office and technology stipend for those working outside of a traditional office more than 75% of the time.
  • Flexible time-off plan to empower employees to take the time off that they want and need.
  • Continuing education reimbursement.
  • Routine team swag deliveries.