Senior Voice Communications Specialist
2 weeks ago
Communications Technician II
At Global Channel Management, we're seeking a skilled Communications Technician II to join our team. As a key member of our technical staff, you'll be responsible for troubleshooting and resolving complex issues with our voice communications infrastructure.
Key Responsibilities:
- Diagnose and resolve issues with voice gateways, carrier circuits, and DMARCs.
- Collaborate with carriers to resolve issues and implement repairs.
- Install and configure communications equipment to board level or as instructed.
- Provide exceptional customer service and support to our clients.
- Document incidents and requests in our ITSM tool, ServiceNow.
Requirements:
- Minimum three years of experience in voice communications infrastructure troubleshooting and repair.
- Experience with Cisco Unified Communications Manager and Cisco Unity technologies.
- Associates degree in electronics or related field or a graduate of a technical school.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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