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Banquet Operations Director

2 weeks ago


Milton, Massachusetts, United States Hobbs Brook Full time

**Company Overview:**

Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties in the United States and Singapore. Since 1952, the company has shaped the market by acquiring, developing, managing, and serving as a valued partner to various stakeholders.

Hobbs Brook Real Estate (HBRE) brings unique property visions to life while prioritizing environmental improvement and community support. To learn more about the company's mission, please visit their website.

**Job Summary:**

This Banquet Operations Director position supports our award-winning Four Points by Sheraton Hotel and Conference Center in Norwood, MA. The ideal candidate will have open availability to align with business needs, including day, night, and weekend shifts. Relocation is not offered for this role.

We seek an inspiring servant leader with proven leadership experience to spearhead our dynamic team. This individual embodies teamwork and collaboration, exemplifying the ethos of a motivated and driven team. Their leadership style fosters innovation and excellence through collective strength.

As a Banquet Operations Director, you will oversee and coordinate multiple food and beverage revenue outlets, including social events, conference events, hotel breakfast operations, conference break operations, and banquet beverage operations. This role is financially responsible for over $4 million in food sales and $500,000 in beverage sales annually. Additional financial responsibilities include payroll and gratuities exceeding $1 million annually.

  • Directly supervise outlet managers or supervisors and assistant banquet managers, hiring, training, and coaching line staff.
  • Manage budgets, statistical, and financial recordkeeping.
  • Prepare and present staffing and sales reports.
  • Assess operations continuously, making profitable decisions to enhance the property.
  • Set financial goals for the department.
  • Assist and provide feedback regarding menus.
  • Evaluate compliance with licensing, hygiene, and health and safety legislation/guidelines.
  • Assist in marketing and promotions of the hotel and department.
  • Oversee product stock levels.
  • Interact with guests and handle customer inquiries and complaints.
  • Participate in special event coordination and reservations.
  • Maintain FOH contact for all social events.
  • Monitor operations and make suggestions for service improvements.
  • Perform performance management for FOH staff, including annual merit increases.
  • Establish and ensure controls, including bi-annual inventory controls.
  • Host social events, overseeing every aspect from start to finish.