Retail Fulfillment Associate

4 days ago


Nashville, Tennessee, United States Macy's Full time

Job Summary

We are seeking a highly motivated and detail-oriented Fulfillment Associate to join our team at Macy's. As a key member of our operational team, you will play a critical role in delivering a seamless shopping experience for our customers.

Key Responsibilities:

  • Provide exceptional customer service by greeting customers, answering their questions, and resolving issues promptly.
  • Monitor and respond to customer alerts to ensure timely completion of Buy Online Pickup In-Store (BOPS) orders.
  • Pick and pack merchandise for shipment using handheld technology and appropriate packing materials.
  • Process shippable returns and abandoned in-store pickup orders.
  • Support other teams as needed, including unloading and processing new merchandise.

Requirements:

  • Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
  • Able to communicate effectively with customers and provide clear direction to colleagues.
  • Self-starter with the ability to adapt quickly to changing customer expectations and needs.
  • Resourceful and able to adapt quickly to changing priorities and deadlines.

Physical Requirements:

  • Prolonged periods of standing/walking around the store or department.
  • Frequent use of computers and handheld electronic equipment.
  • Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision.
  • Lifting and moving items weighing up to 50 lbs.


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