Deli Kitchen Team Lead

2 days ago


West Allis, Wisconsin, United States Festival Foods Full time
About Festival Foods
We are a family- and employee-owned grocer that is committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate +40 full-service supermarkets across Wisconsin.

At Festival, people come first in everything from daily interactions to associate benefits and programs.


Job Summary
The Deli Kitchen Manager oversees a team of talented associates who create convenient, delicious, and ready-to-eat meals for our guests. This full-time position involves weekdays, weekends, and holidays.

Key Responsibilities
  1. Create memorable experiences by recognizing and reacting to guest needs.
  2. Prepare and fulfill guest orders and other special deli requests.
  3. Address guest concerns and resolve issues through the boomerang principle.
  4. Maintain high-quality control by inspecting products, rotating stock, maintaining temperatures, and replenishing display items.
  5. Train new deli kitchen associates and provide support at 30, 60, and 90 days since hire.
  6. Assist the Deli Manager with performance reviews of kitchen associates.
  7. Lead by example through cooperative interactions with store and Support Office associates.
  8. Deliver decisions on production levels by studying weekly movement reports.
  9. Oversee quality control through monitoring recipe execution, shrink amounts, and quality standards.
  10. Order deli kitchen products from vendors and manage inventory.
  11. Maintain department cleanliness by cleaning, organizing, and sanitizing work areas, shelving, and sales floors as needed.

Requirements
  • A High School Education or equivalent combination of education and experience.
  • Leadership experience (at least 1 year as manager) - retail or restaurant preferred.
  • Ability to deal tactfully and effectively with guests and all personnel.
  • Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
  • Familiarity with safety requirements and company policies.
  • Able to apply safety training to recognize hazards and react accordingly.

Benefits
We offer an industry-leading 15% discount on grocery purchases, weekly pay, premium pay, two-week advanced scheduling, vision and dental insurance, support for total well-being, and retirement savings plans including a 401(k) and Employee Stock Ownership Plan.

Estimated salary range: $55,000 - $65,000 per year, based on experience.



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