Retail Sales Lead Professional

1 week ago

Palm Beach, Florida, United States Fabletics Full time

About Us
Fabletics, Inc. is an equal opportunity employer that recruits, employs, compensates, develops, and promotes individuals regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable law. We are one team from many backgrounds, innovating through diversity of individuals who are driven by passion for creating an inclusive space for all.

Job Description:
As a Retail Sales Lead Professional, you will be responsible for providing a best-in-class retail store customer experience and supporting sales and operations in our Fabletics Retail Store. You will work alongside the Store Manager, store supervisors, and a team of highly personable associates to help our customers live their passion. This role involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.

Responsibilities:
* Embody our culture and values and provide insight to our customers on how to live their passion.
* Actively engage our customers in new and meaningful ways by providing knowledge on the fabrics, features, fit, and function of our product.
* Drive customer engagement inside and outside of the store environment ranging from store events & promotions to community projects.
* Provide training and immediate feedback around our Customer Experience Playbook & other performance expectations (Customer Engagement, Omnicart, Member Chat, etc.).
* Work in coordination with the Store Manager to inspire associates to meet/exceed individual & team performance goals.
* Communicate inventory and training needs to Store Manager to increase overall customer experience.
* Maintain store-merchandising guidelines that make the store easy to shop and add value to the customer's purchase journey.
* Actively participate to provide and nourish feedback to Store Manager to continuously improve the business.
* Strive for excellence meeting and exceeding Store objectives as it relates to Performance, Productivity, Efficiency, and Quality standards.
* Serve as a resource for general product knowledge to all customers and team members.
* Maintain personal sales and achieve sales goals.
* Maintain all safety and security standards and identify, communicate potential issues.
* Unpack boxes for inventory as required. Boxes can weigh 10-30 lbs.

Requirements:
1. 1-year minimum of work experience within a retail environment. Prior retail management experience, a plus.
2. Knowledge & familiarity of active lifestyle choices such as Yoga, Cycling/Spin, Pilates, Weight Training, Running, Nutrition, and other healthy activities.
3. Ability to socially interact with Customers, Employees, and Business Partners inside and outside of the store environment.
4. Ability to work with large teams.
5. Great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
6. Have a high degree of comfort dealing with ambiguity, including the ability to take initiative when an opportunity provides itself.
7. Familiar with retail inventory and POS systems.
8. Self-motivated, a good communicator with an innate ability to bring the best out in others.
9. The ability to multi-task, set priorities, and work well under pressure.
10. Flexibility in work hours, open to work evenings, weekends, and national holidays.

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