Contractor Network Analyst

4 weeks ago


St Louis, Missouri, United States Latch Full time
About the Role

We are seeking a dedicated Operations Support Analyst to join our team. This role involves monitoring our contractor network to ensure market health, maintaining high-quality services, identifying negative trends, and serving as the primary contact for issues requiring in-depth investigation and potential escalations. The ideal candidate will have a Bachelor's degree in Business Administration, Operations Management, or a related field and experience in analytics, investigations, or a similar role.

Key Responsibilities
  • Investigate Deactivation Requests:
    • Analyze deactivation requests and make recommendations.
    • Gather information from both customers and contractors regarding reported issues.
    • Handle requests from contractors wishing to be removed from the platform.
    • Assist contractors with insurance procedures.
  • Process Reactivation Requests:
    • Evaluate reactivation requests from contractors seeking to return to the platform.
    • Determine if additional onboarding or updates are required, or if the request should be denied.
  • Monitor Contractor Network:
    • Regularly review the contractor pool to identify individuals who may require warnings or immediate deactivation.
    • Identify opportunities to recruit higher-quality contractors, especially in markets with low volume or specific skill shortages.
    • Ensure that services in deactivated markets are appropriately managed.
Salary Estimate: $65,000 - $90,000 per year

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