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Sales Team Associate

2 months ago

Lacey, Washington, United States Michaels Stores Full time

About the Role:

We are seeking a highly motivated and customer-focused Sales Team Member to join our team at Michaels Stores. As a Sales Team Member, you will play a key role in delivering an exceptional shopping experience for our customers.

Key Responsibilities:

  • Provide a fast and friendly checkout experience, executing cash handling to standards.
  • Engage customers on the benefits of our Rewards program and complete enrollments.
  • Educate customers on our Voice of Customer (VOC) survey.
  • Merchandise recovery and maintenance.
  • Support the merchandise return/go back process and general store recovery.
  • Acknowledge customers, help locate products, and provide solutions.
  • Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget.
  • Support shrink and safety programs.
  • Assist with Omni-channel processes.
  • Execute a well-merchandised and in-stock store.
  • Interact with others in an accepting and respectful manner, remaining positive and respectful, even in difficult situations.

Preferred Qualifications:

  • Retail and/or customer service experience preferred.

What We Offer:

As a Sales Team Member at Michaels Stores, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be empowered to make a positive impact on our customers' shopping experience. We offer a competitive compensation package, opportunities for career growth and development, and a collaborative and supportive work environment.