EMS Dispatch Supervisor

3 weeks ago


Bryan, Texas, United States Chi Full time
Job Summary

We are seeking a highly skilled and experienced EMS Dispatch Supervisor to join our team at St. Joseph Health. As a key member of our dispatch center, you will be responsible for overseeing the daily operations, supervising staff, and ensuring the efficient dispatch of ambulances to emergency and non-emergency medical transports.

Key Responsibilities
  • Oversee the communication department, ensuring smooth daily operations and addressing equipment and SOP issues.
  • Manage staff scheduling and payroll, ensuring accurate and timely processing.
  • Optimize vehicular resource utilization to ensure prompt completion of requests for services, maintaining a positive public image and courteous communication with all individuals.
  • Perform equipment operations and maintenance, checking equipment readiness, reporting deficiencies, and repairing equipment within scope.
  • Enter call and patient information into the database, maintaining proficiency in computer systems, and checking MediTech and other information devices routinely.
  • Utilize radio and telephone equipment effectively, providing courteous and professional communication, promptly and properly paging staff, and routing phone calls to the correct location.
  • Provide compassionate and reverent treatment to all patients and callers, responding promptly to requests for services and utilizing appropriate map reading skills.
Requirements
  • High school diploma or equivalent (GED)
  • Valid Texas Driver's License
  • American Heart Association BLS certification, completed within 14 days of employment
  • NAEMD (National Association of Emergency Medical Dispatch) Certification, received within 6 months of employment


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