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Cocktail Specialist
2 months ago
We are seeking a highly skilled and experienced Bartender to join our team at Westgate Resorts. As a Bartender, you will be responsible for providing exceptional customer service and creating a memorable experience for our guests.
Key Responsibilities- Prepare and serve beverages as ordered by our wait staff and cocktail servers.
- Provide a friendly, courteous, and timely service to our guests, resulting in high levels of satisfaction.
- Greet guests in a welcoming and professional manner.
- Promote and document orders for drinks, reciting the selection of all call and premium brands as requested.
- Mix, garnish, and present drinks using standard ingredient recipes and practicing prudent portion control.
- Input orders into a register at the point of sale and create a check for each guest/party.
- Replenish beverages as requested and frequently check back with guests to inquire about their satisfaction.
- Present the guest with the check promptly, thanking them and inviting them to return.
- Receive cash from guests, make change as needed, verify validity, and record charges.
- Respond to guest inquiries and provide assistance, direction, and information within hotel guidelines.
- Maintain proper and adequate set-up of the bar on a daily basis and ensure the cleanliness of guest areas at all times.
- Ability to remember, recite, and promote the variety of menu items and hotel services.
- Ability to read, write, speak, and understand the English language and utilize math skills for recipes, measurements, and guest checks.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
- Ability to read, write, speak, and understand the English language to provide guest service and satisfaction and communicate with other employees.
- Ability to read, write, speak, and understand the English language to comprehend and follow written and/or verbal instructions from management, guests, and other employees.
- Basic mathematical skills necessary to operate a cash register, receive cash from guests, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
- Ability to work in confined spaces and awkward positions, requiring standing, crouching, kneeling, stooping, and reaching overhead for extended periods of time.
- Sufficient manual dexterity of hand to use a cork screw, knives, and ice scoop.
- Ability to operate a cash register, soda gun, liquor gun, blender, knife, corkscrew, telephone, and ice scoop.
- Ability to read, write, speak, and understand the English language in case of emergency situations and to read caution and/or safety notices.
- Ability to read, write, speak, and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions, and to provide clear direction and guidance.
- Ability to relate to all levels of management, guests, and employees in verbal and written form.
- Ability to read, write, speak, and understand the English language to comprehend product labeling instructions to enable the safe application of products and processes.
- Ability to read, write, speak, and understand the English language to complete job requirements and communicate with other employees.
- Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.
- Ability to listen and respond to guest inquiries using a positive, clear speaking voice, answer questions, and offer assistance giving accurate information.
- Social skills as demonstrated by the ability to listen and respond to employee or management concerns/inquiries using a positive, clear speaking voice, answering questions, and/or offering assistance giving accurate information regarding plans, policy, or procedures.
- Ability to organize and prioritize work, meet deadlines, work with minimal supervision, and multiple interruptions.
- Ability to maintain attendance in conformance with standards.
- Ability to maintain a neat, clean, and well-groomed appearance.
