IT Technical Operations Manager
3 weeks ago
About EnergyCAP
">At EnergyCAP, we're dedicated to helping organizations achieve their sustainability goals through our industry-leading software solutions.
We're currently seeking a skilled IT Support Specialist to join our Technology Team, where you'll play a critical role in supporting our remote and in-office staff with daily operations, including desktop support and network maintenance.
">Key Responsibilities
">The successful candidate will be responsible for:
">- ">
- Serving as the primary point of contact for EnergyCAP staff, providing prompt and effective technical support;">
- Managing and resolving desktop support tickets in a timely and professional manner;">
- Documenting all activities and maintaining accurate records for future reference;">
- BUILDING STRONG RELATIONSHIPS WITH ENERGYCAP STAFF THROUGH EFFECTIVE COMMUNICATION AND CUSTOMER SERVICE SKILLS;">
- Staying up-to-date with the latest technology trends and making recommendations for improving our systems and processes;">
- Collaborating with the Technology team to plan and implement network and computer changes that meet the needs of our staff;">
- Ensuring seamless operation of our office networks, including wiring, Wi-Fi, and related infrastructure;">
- Purchasing, configuring, and installing hardware and software as required;">
- Participating in regular Technology team meetings and workshops.">
Requirements
">To succeed in this role, you'll need:
">- ">
- A strong background in system administration, preferably with experience working with Windows, MacOS, and Linux;">
- Excellent problem-solving skills and ability to identify and resolve complex technical issues;">
- Strong communication and interpersonal skills, with the ability to build rapport with colleagues and stakeholders at all levels;">
- Knowledge of Active directory, Azure Entra ID, DNS, VLANS, NAT, DHCP, Group Policy, InTune, Apple MDM, Azure Autopilot, and other related technologies;">
- Proficiency in scripting languages, including PowerShell;">
- Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.">
Benefits and Compensation
">The estimated salary for this position is $62,500 - $77,500 per year, commensurate with experience and qualifications.
">In addition to competitive compensation, we offer a comprehensive package of benefits, including:
">- ">
- Comprehensive health insurance plans for employees and dependents;">
- A generous 401(k) matching program;">
- Flexible time-off policies to support work-life balance;">
- Professional development opportunities, including training and certification programs;">
- Access to cutting-edge technology and equipment;">
- A collaborative and inclusive work environment;">
- Recognition and rewards for outstanding performance and contributions.">
EnergyCAP is committed to diversity, equity, and inclusion, and we welcome applicants from diverse backgrounds and experiences.
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