IT Technical Operations Manager

3 weeks ago


Greenwood Village, Colorado, United States EnergyCAP Full time

About EnergyCAP

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At EnergyCAP, we're dedicated to helping organizations achieve their sustainability goals through our industry-leading software solutions.

We're currently seeking a skilled IT Support Specialist to join our Technology Team, where you'll play a critical role in supporting our remote and in-office staff with daily operations, including desktop support and network maintenance.

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Key Responsibilities

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The successful candidate will be responsible for:

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  • Serving as the primary point of contact for EnergyCAP staff, providing prompt and effective technical support;">
  • Managing and resolving desktop support tickets in a timely and professional manner;">
  • Documenting all activities and maintaining accurate records for future reference;">
  • BUILDING STRONG RELATIONSHIPS WITH ENERGYCAP STAFF THROUGH EFFECTIVE COMMUNICATION AND CUSTOMER SERVICE SKILLS;">
  • Staying up-to-date with the latest technology trends and making recommendations for improving our systems and processes;">
  • Collaborating with the Technology team to plan and implement network and computer changes that meet the needs of our staff;">
  • Ensuring seamless operation of our office networks, including wiring, Wi-Fi, and related infrastructure;">
  • Purchasing, configuring, and installing hardware and software as required;">
  • Participating in regular Technology team meetings and workshops.">
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Requirements

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To succeed in this role, you'll need:

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  • A strong background in system administration, preferably with experience working with Windows, MacOS, and Linux;">
  • Excellent problem-solving skills and ability to identify and resolve complex technical issues;">
  • Strong communication and interpersonal skills, with the ability to build rapport with colleagues and stakeholders at all levels;">
  • Knowledge of Active directory, Azure Entra ID, DNS, VLANS, NAT, DHCP, Group Policy, InTune, Apple MDM, Azure Autopilot, and other related technologies;">
  • Proficiency in scripting languages, including PowerShell;">
  • Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.">
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Benefits and Compensation

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The estimated salary for this position is $62,500 - $77,500 per year, commensurate with experience and qualifications.

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In addition to competitive compensation, we offer a comprehensive package of benefits, including:

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  • Comprehensive health insurance plans for employees and dependents;">
  • A generous 401(k) matching program;">
  • Flexible time-off policies to support work-life balance;">
  • Professional development opportunities, including training and certification programs;">
  • Access to cutting-edge technology and equipment;">
  • A collaborative and inclusive work environment;">
  • Recognition and rewards for outstanding performance and contributions.">
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EnergyCAP is committed to diversity, equity, and inclusion, and we welcome applicants from diverse backgrounds and experiences.



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