Customer Service Representative

3 weeks ago


Gig Harbor, Washington, United States Tim Lopez Agency, American Family Insurance Full time
About Us

At Tim Lopez Agency, American Family Insurance, we're dedicated to providing exceptional customer experiences. As a Customer Service Representative, you'll play a crucial role in achieving this goal.

Job Description

The ideal candidate will possess excellent communication skills, with the ability to build strong relationships with customers. You'll respond to inquiries regarding coverages, billing, claims, or products by following established procedures.

You'll drive customer satisfaction by following best practices, such as personal insurance reviews, rate revision notifications, and claims processes. Your responsibilities will include processing changes to existing accounts and policies, serving as a liaison between customers and business partners, and assisting with claims by directing customers to the appropriate contacts and resources.

To excel in this role, you should have demonstrated customer service experience, effective communication skills, and proficiency in PC software applications (Microsoft Office Suites, Internet Explorer). A solid understanding of basic mathematical skills is also essential.



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