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Premium Spaces Lead

2 months ago

College Station, Texas, United States Oak View Group Full time

Oak View Group is seeking a dedicated and experienced Premium Spaces Lead to join our team at Penn State University Athletics. As a leader in the live event industry, we offer an unmatched experience for guests attending events at world-class venues.

In this role, you will oversee the exceptional service provided within all premium areas, ensuring a memorable and enjoyable experience for every guest. Your responsibilities will encompass managing a team of dedicated individuals, overseeing event setup and execution, and maintaining the highest standards of quality and hospitality.

Responsibilities:
  • Guest Experience Excellence: Directly supervise and guide your team to deliver exceptional service to guests in all premium spaces, including private suites, VIP areas, and clubs.
  • Event Coordination: Play a key role in the seamless execution of events by overseeing setup, ensuring smooth operations, and addressing any guest needs or concerns.
  • Team Leadership: Motivate, train, and develop your team members to foster a positive and collaborative work environment. Provide clear direction, delegate tasks effectively, and ensure consistent adherence to company standards.
  • Operational Efficiency: Maintain meticulous inventory control, manage cash handling procedures, and enforce safety protocols to ensure smooth and efficient operations.
  • Communication & Collaboration: Communicate effectively with various departments, including management, catering, and security, to coordinate efforts and ensure a cohesive guest experience.
Qualifications:
  • Proven leadership experience in a fast-paced hospitality environment, such as a restaurant or event venue.
  • Exceptional communication, interpersonal, and problem-solving skills.
  • Strong organizational and time management abilities to effectively manage multiple tasks and priorities.
  • A commitment to providing outstanding customer service and exceeding guest expectations.

If you are a passionate and dedicated individual with a proven track record in hospitality leadership, we encourage you to apply. Join our team and contribute to creating unforgettable experiences for guests at Penn State University Athletics.