Service Delivery Coordinator

4 days ago


Milwaukee, Wisconsin, United States SysMind Tech Full time

About Us

SysMind Tech is a leader in the technology industry, providing innovative solutions to businesses worldwide.

Job Description

We are seeking a talented Customer Support Team Lead to join our team. The successful candidate will be responsible for leading our customer support operations, ensuring prompt and effective resolution of incidents and service requests.

Key Responsibilities

  • Lead and manage the customer support team.
  • Develop and implement efficient processes for incident management.
  • Collaborate with cross-functional teams to ensure timely resolution.
  • Analyze data to identify trends and areas for improvement.
  • Communicate effectively with stakeholders at all levels.

Requirements

  • Experience in customer support and team leadership.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.

Benefits

  • Competitive salary and benefits package.


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