Customer Experience Specialist

4 weeks ago


Waterford, Michigan, United States M&T Bank Full time

Key Responsibilities:

• Specialize in delivering exceptional customer experiences through sales, service, and digital engagement of Consumer and Business Banking customers.

• Support daily branch operations as a Teller and meet customer service and sales needs as required.

• Collaborate with colleagues to achieve sales and service goals, ensuring a seamless customer experience.

• Stay up-to-date with product knowledge and banking regulations to provide informed advice to customers.

• Foster strong relationships with customers to understand their needs and preferences, driving long-term loyalty and growth.

About the Role:

This role is ideal for individuals who are passionate about delivering exceptional customer experiences and are looking to develop their skills in sales, service, and digital engagement. As a Customer Experience Specialist, you will have the opportunity to work closely with customers, colleagues, and management to achieve sales and service goals.



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