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Senior Application Specialist

1 month ago


Richboro, Pennsylvania, United States TheMasonGroup Full time
Job Summary

We are seeking a highly skilled Sr. Application Engineer to join our team at TheMasonGroup. As a key member of our team, you will be responsible for providing technical expertise and support to our customers and internal stakeholders.

Key Responsibilities
  • Technical Product Expertise: Provide in-depth knowledge and support for our electro-mechanical systems, including product design, development, and testing.
  • Inside Sales Support: Collaborate with our sales team to provide technical assistance and product information to customers.
  • Field Sales Engineering Support: Work closely with our field sales engineers to provide technical support and product expertise to customers.
  • Design and Development: Review and approve technical drawings, analytics, and test results to ensure compliance with company standards and industry regulations.
  • Analysis and Reporting: Prepare detailed analysis and summary reports for technical review and approval.
  • Vendor and Customer Support: Review and provide feedback on vendor and customer drawings to ensure design standards and compatibility with equipment and process.
  • Product Evaluation: Evaluate existing products for quality and manufacturing methods, and suggest improvements or design changes.
  • Customer Support: Provide technical assistance and product information to customers via phone, email, and fax.
  • Order Review and Resolution: Review and resolve order-related issues to ensure accuracy and customer satisfaction.
  • Travel and On-Site Support: Travel to customer facilities to provide application assistance and complete installations.
  • Documentation and Record-Keeping: Maintain accurate records of daily activities and events at customer facilities.
Requirements and Qualifications
  • Bachelor's Degree in Engineering or Engineering Technology: A degree in a relevant field is required.
  • Electro-Mechanical Experience: Experience in an electro-mechanical role is highly desirable.
What We Offer
  • Dynamic and Flexible Culture: We offer a collaborative and innovative work environment that promotes professional and personal growth.
  • Coaching and Mentoring: We provide coaching and mentoring to help team members realize their potential and achieve their goals.
  • Aggressive Growth Strategy: We are a privately owned company with an aggressive growth strategy, offering ample opportunities for advancement and career development.
  • Competitive Compensation and Benefits: We offer a competitive base package and bonus plan, as well as comprehensive benefits and perks.
  • Continuous Training and Development: We believe in the importance of ongoing training and development, and provide regular opportunities for team members to enhance their skills and knowledge.