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Assistant General Manager

2 months ago


Waukesha, Wisconsin, United States CSM Corporation Full time

Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at CSM Corporation. As an Assistant General Manager, you will be responsible for overseeing the overall management and operation of the hotel, driving revenue, maximizing profit, and ensuring quality.

Key Responsibilities

  • Manage and oversee the daily operations of the hotel, ensuring seamless execution of tasks and activities.
  • Develop and implement strategies to drive revenue growth, improve profitability, and enhance guest satisfaction.
  • Lead and motivate a team of hotel staff, providing guidance, coaching, and development opportunities to ensure excellent performance.
  • Collaborate with the sales team to ensure the needs of negotiated accounts and groups are met, and communicate effectively with clients to ensure their needs are met.
  • Monitor and control expenses, ensuring they are within budgeted and forecasted guidelines.
  • Manage labor costs effectively, ensuring optimal staffing levels and scheduling.
  • Implement and maintain high standards of guest service, ensuring a positive and memorable experience for all guests.
  • Conduct regular inspections of the hotel operation and building to maintain standards of CSM, brand, local, state, and federal regulations.
  • Ensure a clean and safe work environment, and handle all guest and employee accidents/incidents in a timely and effective manner.
  • Participate in monthly Safety Committee Meetings and promote corporate safety programs and initiatives.

Requirements

  • 3-5+ years of progressive hotel management experience required.
  • Ability to manage multiple hotel and corporate priorities in a fast-paced environment.
  • Effective communication and problem-solving skills, with the ability to communicate with all levels within and outside the organization.
  • Strong leadership skills, with the ability to motivate and develop a team.
  • High school diploma or GED required; college degree or equivalent experience preferred.