Customer Service and Delivery Professional

3 days ago


Tempe, Arizona, United States Farmer Brothers Full time

We are seeking a highly skilled and motivated individual to fill the position of Customer Service and Delivery Professional at Farmer Brothers. As a Customer Service and Delivery Professional, you will be responsible for providing route relief and maintenance for assigned branch locations, including vacation coverage and open route coverage.

Your key responsibilities will include:

  • Delivering, replenishing, and rotating beverage station products on each call.
  • Ensuring equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
  • Providing excellent customer service by resolving customer issues quickly and escalating them to the Area Route Manager (ARM) as necessary.
  • Managing invoices, inventory, and collections daily when on a route.
  • Identifying opportunities to increase Revenue per Stop through sales growth and efficient delivery practices.

You will work closely with the ARM to ensure seamless execution of route relief and maintenance tasks, and will have the opportunity to develop your skills in areas such as customer service, inventory management, and sales growth.



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