Guest Services Representative

2 weeks ago


Groton, Massachusetts, United States Hilton Garden Inn- Groton Full time
Position Overview

Hilton Garden Inn Mystic/Groton is seeking a dedicated Front Desk Agent to be the welcoming face for our guests and oversee their stay experience. This role involves a variety of tasks aimed at ensuring guest satisfaction, including managing reservations, providing essential information, and facilitating check-in and check-out processes.

Key Responsibilities

  • Execute all check-in and check-out procedures efficiently
  • Handle reservations made through online platforms and phone inquiries
  • Communicate payment options to guests and validate credit card information
  • Collect guest information during registration, ensuring accuracy
  • Greet guests upon arrival and allocate rooms accordingly
  • Offer detailed information regarding hotel services, room availability, rates, and amenities
  • Address guest complaints promptly and professionally
  • Coordinate with housekeeping to guarantee rooms are well-maintained and ready for guests
  • Confirm group bookings and arrange tailored services for special guests and event participants
  • Promote additional services and amenities when suitable
  • Maintain accurate records of reservations and financial transactions

Required Skills

  • Previous experience as a Front Desk Agent, Receptionist, or in a similar capacity
  • Familiarity with hotel reservation systems
  • Knowledge of travel planning platforms, such as Booking and TripAdvisor
  • Strong customer service orientation
  • Exceptional communication and organizational abilities

This position requires availability on weekends. It is currently part-time, with the potential to transition to full-time.



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