Retail Store Operations Manager

6 days ago


Grand Rapids, Michigan, United States J&H Family Stores Full time
Job Summary

We are seeking a highly motivated and experienced Retail Store Operations Manager to join our team at J&H Family Stores. This role is responsible for providing leadership and ensuring the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals.

About You

To be successful in this role, you should have a minimum of one year management experience in industries such as hospitality, financial services, retail, and restaurant. A high school graduate or equivalent is required, along with the ability to engage with customers, develop positive relationships, and inspire excellence in a team.

Duties and Responsibilities
  1. Maintaining exemplary customer service within the store and establishing special business relationships with our customers.
  2. Assisting the Store Manager in implementing strategies to help meet store goals and objectives.
  3. Recruiting, developing, and motivating store employees who exceed internal and external customer expectations.
  4. Ensuring compliance with federal, state, and local regulations.
  5. Establishing a strong customer service/selling culture to maximize sales.
  6. Working as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager.
Requirements
  • A minimum of one year management experience in industries such as hospitality, financial services, retail, and restaurant.
  • High School graduate or equivalent.
  • Ability, willingness, and comfort to engage with customers.
  • Strong desire to exceed corporate initiatives and inspire excellence in a team.
  • Excellent verbal and written communication, and presentation skills.
  • Professional appearance and demeanor.
Benefits
  • Eligible for insurance with FSA.
  • Short Term Disability.
  • Paid Life Insurance (Can buy extra coverage for self, spouse, and children).
  • Dental.
  • Vision.
Working Conditions and Physical Requirements
  • Must be able to work any area of the store (both inside and out) when needed.
  • Position requires bending, standing, walking, and repetitive use of hands and arms the entire workday.
  • Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.
  • Position requires the ability to handle exposure to food and cleaning chemicals on an hourly basis.
Estimated Salary: $45,000 - $60,000 per year

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