Financial Center Associate

2 weeks ago


Smiths Creek, Michigan, United States Fifth Third Full time

Join Our Team at Fifth Third Bank

We are looking for a Financial Center Associate to join our part-time team in Kimball, Michigan. As a key member of our staff, you will provide exceptional customer service and support, helping us achieve our goal of delivering outstanding banking experiences.

About the Role:

  • Provide excellent customer service, addressing their needs and resolving issues promptly.
  • Work collaboratively with colleagues to achieve common goals and objectives.
  • Maintain accurate records, updating customer information as needed.

Responsibilities:

Customer Experience
  • Engage with customers to understand their financial needs and preferences.
  • Offer tailored solutions to meet customer goals, leveraging Banker and business partner expertise.
  • Main
    tain open communication channels, responding promptly to customer inquiries.
Operations
  • Contribute to office efficiency, collaborating with the platform team.
  • Balance records accurately, identifying and resolving discrepancies.
  • Stay current on bank policies and financial center procedures.
  • Address customer complaints professionally, escalating issues to leadership as necessary.
Referrals
  • Identify customer opportunities and refer them to Bankers and business partners.
  • Develop knowledge of Retail products and services offered.
  • Utilize tools for tracking referrals to personal bankers and business partners.

Requirements:

  • High school diploma or equivalent.
  • Cash handling experience required.
  • Excellent public interaction skills.
  • Knowledge of retail policies and procedures.
  • Sound judgment in decision-making and problem resolution.

Estimated Salary: $50,000 - $70,000 per year, depending on experience and qualifications.



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