Shift Manager

4 weeks ago


Everett, Massachusetts, United States Encore Boston Harbor Full time
Job Title: Shift Manager - Public Areas

Encore Boston Harbor is seeking a highly skilled and experienced Shift Manager - Public Areas to join our team. As a key member of our Public Areas Department, you will be responsible for ensuring the cleanliness and maintenance of all public areas, including the hotel, casino, and amenities.

Key Responsibilities:
  • Manage the daily operations of the Public Areas Department, including supervising team members and ensuring that all areas are clean and well-maintained.
  • Develop and implement strategies to improve guest satisfaction and experience.
  • Collaborate with other departments to ensure seamless operations and effective communication.
  • Monitor and control inventory, supplies, and equipment to ensure efficient use and minimize waste.
  • Identify and address any maintenance or repair issues promptly to minimize downtime and ensure guest satisfaction.
  • Develop and implement training programs to enhance team member skills and knowledge.
  • Conduct regular inspections to ensure compliance with company standards and regulations.
  • Provide exceptional customer service and respond to guest concerns in a timely and professional manner.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 5 years of experience in public areas or cleaning operations, with 3 years in a leadership role.
  • Strong computer skills and proficiency in Microsoft Office.
  • Excellent communication, organizational, and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Knowledge of union and non-union working environments preferred.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Encore Boston Harbor is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.


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