Healthcare Experience Navigator

2 days ago


Phoenix, Arizona, United States Serenity Healthcare Full time
About the Role

We are seeking a Healthcare Experience Navigator to join our team at Serenity Healthcare. In this role, you will be responsible for educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine treatment.

Key Responsibilities
  • You will be an expert on TMS and Ketamine, with training and studies provided to support your growth in this area.
  • You will take ownership of all patients on your assigned provider's schedule.
  • You will conduct one-on-one meetings with patients to connect treatment solutions to their individual needs.
  • You will support healing through education, connection, and focus on TMS and Ketamine treatment.
Benefits
  • You will have the opportunity to accelerate your healthcare career growth with rapid advancement opportunities.
  • You will receive comprehensive insurance benefits, including medical, dental, and vision coverage, as well as a 401K plan.
  • You will enjoy 20 days off annually, consisting of 10 PTO days and 10 holidays.
  • You will have access to Serenity's treatment options and services.
Qualifications
  • You must possess a High School Diploma or GED.
  • You should have 2-3+ years of experience in a full-time customer service role.
  • You must demonstrate excellent verbal and written communication skills, as well as basic math skills.
  • You should be well-versed in de-escalation skills and able to connect with individuals.
About Us

Serenity Healthcare is a leader in the field of healthcare technology. We use advanced medical devices recently released to market to provide our patients with long-term success even when other treatments have failed.

We are driven by evidence-based research and proven results to help patients take back their lives with a revolutionary technological approach to healthcare.

Estimated Salary

The estimated salary for this position is $50,000 - $70,000 per year, depending on experience and location.


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