Retail Customer Experience Specialist

3 days ago


Riverside, California, United States Petco Full time

Job Description

Petco is a category-defining health and wellness company that improves the lives of pets, pet parents, and our partners. As a Sales and Service Associate, you will play a critical role in delivering exceptional customer experiences, driving sales growth, and contributing to the success of our stores.

About the Role

This full-time position involves working in a dynamic retail environment, interacting with customers, processing transactions, and maintaining store standards. The ideal candidate will have excellent communication and customer service skills, prior retail experience, and the ability to lift up to 50 pounds.

Key Responsibilities

  • Provide exceptional customer service by answering questions, making product recommendations, and resolving issues in a timely and professional manner.
  • Maintain a clean and organized store environment, including stocking shelves, facing merchandise, and performing routine housekeeping tasks.
  • Process transactions accurately and efficiently, handle cash and credit sales, and maintain a balanced cash drawer.
  • Participate in visual merchandising, including setting up displays, creating window displays, and maintaining store aesthetics.
  • Collaborate with colleagues to achieve sales goals, provide support during peak periods, and contribute to a positive and inclusive work environment.

What We Offer

Petco offers a competitive salary range of $17-$23.50 per hour, depending on location and experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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