Client Care Lead Specialist

3 weeks ago


Scottsdale, Arizona, United States LaunchPad Home Group Inc Full time
Job Title: Client Care Lead Specialist

About the Role:
A key position within our home inspection company, ideal for a proactive, service-driven leader. This individual will champion excellence in client service while guiding and developing our Client Care Admin team.

Responsibilities:
• Manage and respond to all types of communication (phone, email, text) for various requests, including quotes, appointments, and report inquiries, ensuring exceptional client and inspector support.
• Conduct thorough reviews of all scheduled inspection orders and client communications to maintain high quality and accuracy.
• Oversee scheduling optimization and accounts receivable processes to maximize resources and timely payment collection.
• Provide comprehensive training, guidance, and support to the Client Care Admin team, enhancing their skills and ensuring adherence to company standards.
• Stay updated on industry practices and company offerings; develop and refine training materials and procedures accordingly.

Qualifications & Skills:
• Education: A bachelor's degree or equivalent practical experience is preferred.
• Scheduling: Previous experience in scheduling, sales-oriented customer service, or related fields is required.
• Leadership: Demonstrated ability to lead and motivate a geographically diverse team, fostering an environment of growth and development.
• Organizational Skills: Proficient in managing multiple tasks and priorities effectively, ensuring smooth operational flow.
• Communication Skills: Exceptional verbal and written communication skills, capable of engaging with various stakeholders constructively.
• Customer Service: Strong commitment to resolving client issues in a timely, professional manner.
• Problem-Solving: Creative and critical thinking skills, focusing on innovative solutions.
• Time Management: Ability to work efficiently in a fast-paced environment, meeting deadlines and managing time effectively.
• Adaptability: Flexible in approach, adapting to changing circumstances and challenges.
• Interpersonal Skills: Excellent at building positive relationships with team members, clients, and other stakeholders.
• Attention to Detail: High level of accuracy and attention to detail.
• Technology Skills: Proficiency with Google Suite.
• Estimated Salary: $55,000 - $65,000 per year.

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