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Sales Floor Manager Role

1 week ago

Georgetown, Kentucky, United States Kohl's Full time
Job Description

We are seeking a skilled and experienced Sales Floor Manager to join our team at Kohl's. In this role, you will be responsible for leading a team of associates to deliver exceptional customer experiences and drive sales growth. You will work closely with the service team to meet storewide goals and ensure that all customers receive top-notch service.

Main Responsibilities:

  • Lead, coach, and assist associates to deliver speed of service, execute complicated transactions, and create a compelling customer experience at POC and Customer Service
  • Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
  • Coach, teach, and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
  • Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
  • Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

Additional Responsibilities:

  • Lead with integrity, honesty, and fostering teamwork in an engaged and inclusive culture
  • Exercising good judgment; taking appropriate partners as needed
  • Modeling, guiding, and providing direction to associates
  • Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs, and satisfactorily resolving issues
  • Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
  • Preventing loss by educating associates, monitoring daily store activity, and product protection standards, and partnering with Loss Prevention
  • Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
  • Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
  • Accomplishing multiple tasks within established timeframes
  • Training, monitoring, and reinforcing company policies, procedures, standards, and guidelines
  • Maintaining adherence to company safety policies for the safety of all associates and customers
  • Key holder responsibilities include opening and closing store processes, and providing direction to associates
  • Other responsibilities as assigned