Regional Equipment Maintenance and Support Specialist

1 week ago


Cleveland, Ohio, United States Cemen Tech Full time
Job Overview

We are seeking a highly skilled Regional Equipment Maintenance and Support Specialist to join our team. This role will be responsible for providing technical support to customers and dealers across the assigned territory, ensuring they receive the highest level of service and support.

About the Role

This is a home office based position with frequent travel required to customer and dealer locations. The ideal candidate will have 3-5 years industry experience and excellent problem-solving skills.

  • Maintain and nurture existing customer and dealer relationships.
  • Gather customer input to understand customer needs and communicate Voice of the Customer (VOC) to the factory.
  • Prepare and present training materials in both an office environment and in the field/at work site environments, as needed.
  • Understand and communicate information regarding company products, services, and policies and procedures to new and existing customers.
  • Provide on-going dealer training in areas relating to parts and service and related processes.
  • Understand dealer agreements and required performance and policy compliance for dealerships.
Key Qualifications
  • Bachelor's degree or equivalent combination of education and experience preferred.
  • Minimum of 2 years of hands-on service repair skills preferred.
  • Ability to regularly travel to dealer and customer locations.
  • Demonstrated presentation skills to individuals and/or groups at all levels of an organization.
  • Creative, flexible and innovative team player.
  • Excellent problem resolution and consultative customer service skills.
  • Strong organizational skills; able to manage priorities and workflow in a busy and varied environment.
Estimated Salary: $70,000 - $90,000 per year

The estimated salary range for this position is $70,000 - $90,000 per year, depending on qualifications and experience.

Working Environment

The noise level in the work environment is usually moderate.



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