Restaurant Host Manager
5 days ago
Job Summary:
This role involves supervising a team of hosts, managing the waitlist, and coordinating with servers to ensure seamless service delivery. You will also be responsible for resolving conflicts, addressing guest complaints, and maintaining accurate records. To succeed in this position, you must possess excellent leadership skills, be highly organized, and maintain a positive attitude under pressure.
About the Role:
You will work closely with senior staff members to develop strategies for improving customer satisfaction and operational efficiency. Your duties will include conducting performance evaluations, coaching staff, and implementing changes to improve service quality. In addition, you will be responsible for managing schedules, monitoring attendance, and addressing any issues related to staff morale. To excel in this role, you must have strong leadership and communication skills, be proactive, and enjoy working in a dynamic environment.
Key Responsibilities:
* Supervise a team of hosts and coordinate with servers to ensure seamless service delivery
* Manage the waitlist, resolve conflicts, and address guest complaints
* Conduct performance evaluations, coach staff, and implement changes to improve service quality
* Develop and implement strategies to improve customer satisfaction and operational efficiency
Requirements:
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