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Client Engagement Coordinator

2 months ago

Seminole, Oklahoma, United States Enviro Systems Incorporated Full time
Position Overview

The role of the Customer Relations Specialist at Enviro Systems Incorporated is crucial in ensuring a seamless interaction between the company and its clients. This position involves a variety of responsibilities aimed at maintaining high standards of customer satisfaction and operational efficiency.

Key Responsibilities
  • Foster and uphold strong relationships with clients while managing their expectations regarding operational metrics.
  • Deliver proactive and effective customer service and support to enhance client experiences.
  • Build and sustain collaborative working relationships with colleagues and clients alike.
  • Engage in special projects as necessary to support company initiatives.
  • Accurately input and maintain data within the company’s database systems.
  • Ensure thorough follow-up on all tasks and processes until they are completed successfully.
  • Identify and resolve customer service challenges, ensuring issues are addressed internally until resolved.
  • Provide support to team members as needed, demonstrating flexibility and teamwork.
  • Maintain meticulous documentation with a strong focus on detail.
  • Utilize advanced Microsoft Excel skills to create queries and reports.
  • Draft business correspondence using advanced Microsoft Word capabilities.

Essential Competencies
  • Proficient computer skills with significant experience in Excel.
  • Outstanding customer service abilities for both internal and external stakeholders.
  • Strong organizational skills, particularly in documentation and record management.
  • High attention to detail and accuracy in all tasks.
  • Ability to analyze data and generate insightful reports.
  • Skilled in prioritizing tasks and managing multiple deadlines effectively.
  • Demonstrated integrity and capability to thrive in a dynamic, high-volume team environment.
  • Willingness to travel domestically and internationally up to 25% of the time.

Qualifications
  • A minimum of 3 to 5 years of relevant experience in customer service, materials, or contracts, preferably within the aviation sector. A BS/BA degree is preferred.