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Maintenance Technician

2 months ago

Haverhill, Massachusetts, United States KETTLER Full time
About the Role

KETTLER is seeking a highly motivated and detail-oriented Maintenance Technician to join our team. As a Maintenance Technician, you will be responsible for performing general maintenance, repairs, and preventive maintenance on our properties.

Key Responsibilities
  • Respond to Resident Requests: Handle multiple residential service requests daily, responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing, and appliance repair.
  • Perform Maintenance Projects: Participate in all maintenance projects, including preparing vacant units for market-ready status through turn-over repairs and improvements.
  • Preventive Maintenance: Perform preventive maintenance repair on all systems at the property, including general repair of property grounds, apartments, and building exteriors.
  • Customer Service: Demonstrate customer service skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
Requirements
  • EPA/CFC Certification: EPA/CFC Type I & II certifications preferred - Must obtain within 180 days from date of hire.
  • Basic Knowledge of Repair: Some basic knowledge of appliance, electrical, and plumbing repair.
  • Valid Driver's License: Valid Driver's License and must live within 30 minutes of the property.
  • Customer Service Skills: Outstanding customer service and focus on providing residents with timely and accurate responses.
  • Reliable Transportation: Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
  • Physical Abilities: Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.